Payment

For your convenience we accept the following payment methods: 

1. Payment by bank transfer /for your own cost/. 

2. Payment by credit or debit card

We accept MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY. If you choose to pay by credit or debit card, you have to fill in an application form the data of the card. If the issuer of your payment card refuses to authorize payment to Martina Organic, we will not be liable for any delay or non-delivery. If the transaction is successful, on your screen will be displayed a transaction note, which you have to print or to save.

When the transfer is received your delivery will be processed.

Policy to protect transaction data: We take all reasonable care to make this website secure. In order to ensure secure payment transactions, Martina Organic uses the best practices of payment, recommended by international card organizations.  All confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server. The authenticity of your card is checked by the introduction of security code (CVV2).

In addition to identifying you as a cardholder, the billing server for e-commerce of our bank supports authentication schemes of international card organizations - Verified by VISA and MasterCard Secure Code, in case you are registered to use them. Martina Organic will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.  

Delivery

Products ordered from our online store could be delivered to the address you have specified by courier company or to the nearest post office by BG Post /postal service/. The transport charges and the delivery time are depend on the country that you make your order from and on the weight of the parcel. 

Returns and exchanges

Complaint

According to the Bulgarian legislation customers have the right to claim a return or an exchange in cases of:

1. Faulty item

You can return the product within 30 days from date of purchase.

Once the claim has been approved, you may:

1. Receive refund

2. Exchange the product

Within five working days of receiving the item, the client has the right to claim a return or exchange under the following conditions:

1. The item must be in a proper condition (without any treatment)

2. Internal labels must be intact and the item must be with its corresponding receipt.

3. The shipping cost for returning and exchanging of the product is assumed by client.

Responsibilities

Martina Organic is not responsible:

- if a product is out of stock

- in cases of delay of an order due to out-of-stock item or waiting for the item to be restocked.

In the event of supply difficulties or when products are no longer in stock, you will be informed via email or telephone about the possibility of purchasing substitute products.

Policy for personal data protection:
 
With regard to the General Data Protection Regulation (GDPR), we provide information on how we, from martinaorganic.com, shall work with your data, and about your rights in this aspect.
 
Depending on the specific case, martinaorganic.com shall process (or can process) your data under the following conditions:
 
The processing is necessary for the fulfilment of the obligations of martinaorganic.com under the contract, concluded with you for the provision of a service/order.
Processing is necessary to meet the requirements contained in the regulation.
Processing is carried out for the purpose of providing information based on your explicit consent/request, service or other.
There is one of the other conditions set out in Art. 6, Para. 1 of the Regulation.
 
martinaorganic.com shall store your data for the duration of the service/order contract, and after its termination as well. In the case of a contract concluded, the applicable law obliges martinaorganic.com to store your data so as to perform its obligations for the warranty period as well.
 
When processing your data, martinaorganic.com shall strive to apply high security standards and provide your data to their partners, suppliers, or manufacturers only when necessary for the performance of the contract or for the protection of your rights and interests.
 
In order to ensure more effective control of individuals over their data, the Regulation grants them a number of rights, including: Right to information, right of access, right of rectification, right to erase, right to limit the processing, right to data transmittance, right of objection in automated decision making, and right of withdrawal of given consents for processing. The conditions under which those rights may be exercised are governed by Art. 7, Para. 3 and Chapter III (Art. 12 to 23) of the Regulation.
 
For information and questions related to martinaorganic.com's policy for personal data protection, you can find our contact details on our contact page.